We are unable to offer refunds or exchanges due to a change of mind or mistakes after placing an order.

Our made-to-order and custom-made gowns are individually made by hand according to the measurements provided and your specific customization request, so please ensure that you review the product description carefully before placing your order. You can contact us at for more information.

Each gown is handcrafted with great care and quality control and will be checked for defects and faults before delivery. Slight variations of fabric colors and embellishments may occur since every product is handmade and fabric batches may differ.

In the unlikely event that there are issues with your made-to-order, made-to-measure, and custom-made gown, please get in touch with within 7 days of receiving your order.

You can always contact our customer support manager via e-mail :